Service Disclaimer
At A Plus Carpet Cleaning, our technicians are trained professionals who work hard to deliver the best possible results. However, due to the nature of carpet and upholstery care, results are not 100% guaranteed.
Why Results Vary
Carpet, rug, tile, and upholstery fibers respond differently to cleaning. How much soil and staining comes out of any given piece depends on factors that exist before we arrive, including:
- The age, fiber type, dye method, and construction of the carpet or upholstery
- How long a spill or stain has been left untreated
- Over-the-counter spot removers or home remedies already applied to the area
- Pet urine, smoke, or odor damage that has reached the backing, padding, or subfloor
- Overall foot traffic, maintenance history, and time since the last professional cleaning
Pre-Existing and Permanent Conditions
Some conditions cannot be reversed by cleaning. These include permanent stains, dye loss and bleaching, sun fading, wear patterns and traffic lanes, matting or pile distortion, burns, tears, seam separation, delamination, and shrinkage. Cleaning may improve the appearance of these areas, but it cannot restore fibers that are already damaged or discolored. Where we identify a condition of this kind, we will point it out to you before or during service.
Spots That Reappear After Drying
Occasionally a spot will resurface a day or two after cleaning. This is called wicking, and it happens when a substance that has soaked deep into the backing or padding travels back up the fibers as the carpet dries. It is a normal part of carpet behavior rather than a sign the area was missed. If it happens to you, let us know.
Before We Begin
Please let our team know about any prior treatments, known damage, delicate or antique pieces, or manufacturer care restrictions that apply to the items being cleaned. Where a fabric or surface carries an unusual risk, we will discuss it with you before starting so you can decide how to proceed.
Questions About Your Service
If you have any questions or concerns about the results of your cleaning, please reach out so we can review the work with you.
- Phone: (614) 714-3801
- Email: max@aplusrestorecolumbus.com
- Contact form: apluscarpetcleaningcolumbus.com/contact-us